How do you ship & what is the price?
In most cases, shipping is included in the sales price. Shipping rates and estimated delivery times are based on our experience with our suppliers and will be maintained accordingly. Any shipping charges not included in the sales price will be calculated and displayed at checkout. For complete details, see our store [Shipping Policy].
Why didn't my shipment come in one package?
We ship orders from various warehouses in the United States. Our stock is spread out over multiple fulfillment centers to allow us to get them to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once. They are on the way.
What countries do you ship to?
Currently we only ship to the Lower 48 contiguous United States. We cannot ship to P.O. boxes or military bases.
How do you ship?
We ship orders from our fulfillment warehouses right here in the USA using USPS mostly and occasionally UPS & Fedex. After your order is processed by one of our facilities we will send it to the shipping company and it will be completely handled by them. You will be provided with a tracking number you can use to track your order to destination.
How long will it take for my order to be delivered?
All of our items are shipped fast & free right here in the USA. Because we fulfill all of our items from the USA you can expect to receive them on average in 5-8 business days.
How can I track my order?
We will send you tracking information to the email you provided us at checkout. This email will also show you how to track your package. Please note that the tracking information at the tracking website will be displayed 2-3 days after you receive that email. You can also check your tracking using the [storefront order tracking] button.
How can I pay for my order?
We offer safe shopping and accept payment through a variety of channels. All products are listed in US Dollars.
What is the default payment currency
Our products are listed by default in US Dollars.
Can I pay COD - Cash On Delivery?
No. Sorry. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order.
How do I place an order?
First of all, visit our store at: [https://cartwheel.shop]. Choose products that you love, then click "Add to cart" & "Check out". Finally, fill in your essential order information and pay. That's it!
My product has a problem. What can I do?
What to do in 3 steps:
- Step 1: Try to troubleshoot the item by checking the manual provided in the package. Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.
- Step 2: If you still have difficulties with your item, especially for complicated products such as Car DVD Players, GPS or TV Boxes, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.
- Step 3: Once you have confirmed the product is faulty after steps 1 and 2, you should contact us on our [Contact Us] page.
What if a product is broken?
If any product is faulty, you are protected under our [Refund & Returns policy].
What is your refund policy?
Please see our [Refund & Returns policy] for full details.